Cluster outage

Incident Report for Coin Wallet

Postmortem

We are going to blame this one on the Intern, both US and EU clusters where inadvertently removed and needed to be recovered.

Luckily we have a process for to quickly rebuild but 5 hours is still too long and we will continue to improve on this process as well as put in place safeguards to prevent this from happening again.

Sincerely,

Coin.Space Engineering / Support

Posted Jul 03, 2021 - 11:54 UTC

Resolved

All services are now restored

Posted Jul 03, 2021 - 11:34 UTC

Identified

We have identified the issue and are working to restore service.

Posted Jul 03, 2021 - 06:41 UTC

Investigating

We are investigating the outage on both EU and US clusters.

Posted Jul 03, 2021 - 00:48 UTC

This incident affected: API, Web (Web App), and Blockchain Nodes (Bitcoin Node, Bitcoin Cash Node, Litecoin Node).